IT to business: You just don't 'get' me

Cool article on the disconnect of language  between IT and the business.

This part is pretty funny, so I thought I'd share it with you.

....one day, the CEO called a staff meeting and asked the CIO a question. And the CIO responded in ancient Greek. "What's that? I didn't understand you. What is the return on assets on infrastructure projected to be this year?" asked the CEO. And again the CIO (in this case, a metaphor for all of IT) answered, but this time in Aramaic. "Well, what can we expect for a return on equity from our IT department over the next eight quarters?" In muted French, I think the CIO said, "I don't know." Then left the room. 

Another example that business is from Mars and IT is from Venus.   

This is why it's so important to put the service catalog  in the  language of the customer.   More here at IT to business: You just don't 'get' me - Computerworld.