Service Catalogs

Service Catalog Conference 2008

We have just announced our Service Catalog Conference 2008.  For the first time, this year we are opening the conference to all end-user practitioners whether you are an existing customer or not.

What makes this conference great are all the case studies and customer presentations; the chance to network with other people who are at different stages in their implementation.

We'll see sessions on request catalog, service portfolio, finance and service costing. 
New this year, we are adding sessions specially useful for people who are just at the learning or planning stage. Whether figuring out what your objectives, learning how to run a catalog project, or getting consensus in your team as to what is a service, these sessions will be very useful.

We'll have those up on the website soon. And I'll blog about it.

And this year the conference is Palm Springs -- it will be a great event.  I hope to see you there.

Using Your Service Catalog as the Cornerstone for ITIL v3 and a Service-Centric Transformation

I'll be leading a Breakout Panel Discussion: Using Your Service Catalog as the Cornerstone for ITIL v3 and a Service-Centric Transformation at the Service Catalog Conference 2008

Tuesday, May 6, 3:15 – 4:00 pm

As the foundation for defining services and communicating with the business, the Service Catalog can ensure a service-centric approach to ITIL. This panel session features ITIL practitioners and industry experts discussing the implications of changes from v2 to v3, perspectives on ITIL adoption, and how ITIL v3 can help increase the visibility and impact of your Service Catalog initiative.

Panelists:  Samantha Reed – REI, Jack Bischoff – Accenture, Lou Hunnebeck – Third Sky

This session is open to all attendees. The rest of the agenda is here.

Service Catalog Conference Poll: Your Input needed

We are going forward with opening our annual catalog conference to practitioners and partners.  Your help with this two question will  help us select the best topics for you.  You can do it below or  here Thank you.

Update: Poll is closed. Thank you.

itSMF e-Symposium™

FYI, a pdf of the deck and an audio recording is now available on the itSMF e-symposium site (under archives) http://www.itsmf.e-symposium.com/

Link: itSMF e-Symposium™.

In case you missed this webinar

In case you missed this webinar it is now posted  online.  Excellent presentation from Debra McMahon of Schwab.

This slide below talk about how their initiative was based on both Gartner concepts for running IT as a business and ITIL V3.  The full graphic is in the presentation.

ITIL Webinar: Charles Schwab Case Study

If you are interested in a real case study at a large financial services firm, this ought  to be really good.

SERVICE CATALOG CASE STUDY: Learn How Charles Schwab & Co. is Using a Service Catalog to Transform Their IT Operations

With the release of ITIL version 3, the IT Service Catalog has become a top CIO priority in 2008. Attend this Webinar and find out why The Charles Schwab Corporation — one of the most admired companies in the U.S. according to Fortune magazine — deployed an actionable IT Service Catalog from newScale

Link: ITIL Webinar: Charles Schwab Case Study.

Webinar: ITIL v3 and the IT Service Catalog

This webinar is comig up on Wednesday.  There's a good offer for a new white paper from EMA. Link: ITIL v3 and the IT Service Catalog.

The Information Technology Infrastructure Library (ITIL) has become the de facto standard for IT service management. The new version of ITIL introduces four major changes that will dramatically affect IT and its relationship with the business. Register now to learn more! 

As an added bonus, all registrants to this webinar will  receive a new White Paper written by the IT analysts at Enterprise Management Associates — "ITIL V3 and the IT Service Catalog".

Register Today >>

Topic: ITIL V3 and the IT Service Catalog
Date: Wednesday, December 12, 2007
Time: 9:00 am PT / 12:00 noon ET / 5:00 pm GMT
Click here to convert the Webinar time to your local time zone
Duration: 1 hour

This webinar will explore ITIL Version 3 and explain why the Service Catalog has become central and essential to ITIL. Discover key new processes in ITIL V3 including:

Service Catalog Management
Service Portfolio Management
Request Fulfillment

Add to Outlook right now

itSMF e-Symposium

I recently gave a 45 minute talk on service catalogs at the itSMF e-Symposium™.
They have now posted the talks. You can see it online here (Free registration required).

Back from England

I am back from the UK. We had an excellent event at the House of Lords, hosted by our partner 2e2.  This was followed by a tour led by Lord St. John of Bletsoe. 

So at the risk of boring everyone, here is me standing next to the throne of England. When the topic of service catalogs is being presented at the tradition-bound House of Lords, you know it's mainstream.

And at the main hall, being presented by Lord St. John. We'll be back to our regularly scheduled programming tomorrow

Service Catalog Webinar Featuring Industry Analyst

If you missed this great presentation, it's now online.

Link: Service Catalog Webinar Featuring Industry Analyst.

Gartner Analyst Kris Brittain joins newScale in a discussion on how to define your Service Portfolio, why a Service Catalog is essential for effective IT service management, and the impact of ITIL Version 3.

In this upcoming On Demand Webinar, Gartner Analyst Kris Brittain will discuss several key issues:

What is an IT Service Portfolio? What is a Service Catalog?
What does ITIL Version 3 say about the Service Catalog and Service Portfolio?
How can you leverage tools to define your portfolio of IT services and create a Service Catalog?