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« Digital store front for US Government IT services. Where have I heard that before? | Main | IT cost management must: Chargeback? Hmm. I Don't Know. »


John Worthington

I'd be interested in the discussion....

not at all sure that EVERY supported application needs to be defined as a service...seems to me there may be some apps that are components/CI's of a broader-based service, particularly in the Tech Svc Catalog.

if we're talking about Business applications, looking at all apps might be a good place to start but again business processes may have you bundling apps in a way that makes sense to the customer.

be interested in this dialog though!


I have had simialr spirited discussions. For example, do you bundle, IM, e-mail, and blackberry services into one overall service call messaging services? If so, how do you effectively develop an SLA for this service, and more importantly, measure and report on the SLA?


I think defining service depend upon the customer or end user of the service. It can be bundled or can be individual.

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