Become a Fan

October 2013

Sun Mon Tue Wed Thu Fri Sat
    1 2 3 4 5
6 7 8 9 10 11 12
13 14 15 16 17 18 19
20 21 22 23 24 25 26
27 28 29 30 31    

Service Catalog Community

  • Catalog community
    Catalog Community on LinkedIn
  • Catalog book on Amazon


  • GA
  • counter

« Hacking the IT Value Equation: What We Can Learn About Pricing From Menu Engineers | Main | Five ways that is a trendsetter | The Wisdom of Clouds - CNET News »


David Lee is a horrible implementation of a service catalog and there's no evidence that making a purchase from the site will provision anything. I say it's horrible because most of the offerings do not describe what you're getting for your money. Example, this is the description of one product: "Google Message Discovery Service Monthly Charges: w/SILVER Support Service w/1 yr Retention $/Acct/Month". What am I getting? What is "Silver Support"? What are the requirements? What are the limits? Who can order? I had to go to Google's site and search to find out what this is. I seriously doubt that making a purchase from the site provisions anything. I expect it sends an order to the vendor who then contacts the purchasing organization to arrange to provision the service. From my perspective is nothing more than any other web site that sells something. Selling online does not make it a service catalog.

The comments to this entry are closed.

Share |
My Photo

Twitter Updates

    follow me on Twitter

    Your email address:

    Powered by FeedBlitz