Good coverage of Fusion 09

Good summary of Fusion of 09 by Brian. Thanks

Most Discussed Topics:  I didn’t hear as much interest in more basic processes and functions (such as problem and incident management).  The people seemed most interested in the service catalog, service level management, and the CMDB/CMS.  So lot of interest in these more-advanced service management topics also points to an overall higher level of service management maturity, which is also a good thing.

via itmanagement2.com

Only worry from my people who attended: Lot less people than last year. I guess economic woes are at work, and not lack of interest.

Comments

[Brent Knipfer]

What summary by Brian? There was no link provided. Brian who? And where is the Fusion 09 coverage referenced at?

[Ken Witek]

Brent - link is itmanagement2.com at bottom of first post.