Differentiated Service Levels: $49 or $15,000 per month. By the Way, Here's How to Justify Your Salary Raise.

Amazon introduced new service levels to its support plans. Depending on your needs you can pay as little as $49/month or if you need it, $15,000/month.

What do you get for that $15k? A personal account manager, high priority access to engineers, and help with planning and roadmap. Which is right. At newScale, we've been serving large companies for 10 years and they not only want the responsiveness but also the direct access and relationship management.

And this is probably true of internal service groups as well. I've worked with lots of companies that have relationship managers perform this function. Well, Amazon now has put a price and a definition of what it encompasses. From my experience, enterprise relationship managers do way more than what Amazon has outlined--which is good for you if you are in the service level / relationship management.  Why? Because Amazon has taken 5% of your job and said that it's worth $15k.  Time for a raise?

By the way, does this make cloud enterprise ready? For another segment of the market, the answer is now yes.

All AWS Premium Support plans include an unlimited number of support cases, with no long-term contracts. Also, with the Gold plan, as your AWS charges grow, you earn volume discounts on your AWS Premium Support costs. Check out the calculator for a customized estimate of your deployment's AWS Premium Support cost.

	Bronze	Silver	Gold	Platinum
Pricing	$49/month	Greater of $100 - or - 5% of monthly AWS usage Pricing example	Greater of $400 - or - 10% of monthly AWS usage for the first $0-$10K 7% of monthly AWS usage from $10K-$80K 5% of monthly AWS usage from $80K+ Pricing example	Greater of $15K - or - 10% of monthly AWS usage Pricing example

via aws.amazon.com