Cloud and Service Catalog Blog

newScale and Pink Elephant selected by South African Airways for IT transformation initiative

ITWeb :Pink Elephant selected by South African Airways for IT transformation initiative.

South African Airways selected Pink Elephant from a rigorous tender process, with the company focusing on the provision of clear, practical, service-oriented solutions and education, as well as introducing the “best of breed” newScale Service Catalogue as an accelerator. The newScale Service Catalogue software was proposed for its ease-of-use to drive self-service adoption as well as it proven ability to integrate seamlessly with its existing SAP enterprise systems and outsourced IT infrastructure.

newScale and Pink Elephant selected by South African Airways for IT transformation initiative

ITWeb :Pink Elephant selected by South African Airways for IT transformation initiative.

South African Airways selected Pink Elephant from a rigorous tender process, with the company focusing on the provision of clear, practical, service-oriented solutions and education, as well as introducing the “best of breed” newScale Service Catalogue as an accelerator. The newScale Service Catalogue software was proposed for its ease-of-use to drive self-service adoption as well as it proven ability to integrate seamlessly with its existing SAP enterprise systems and outsourced IT infrastructure.

newScale and Pink Elephant selected by South African Airways for IT transformation initiative

ITWeb :Pink Elephant selected by South African Airways for IT transformation initiative.

South African Airways selected Pink Elephant from a rigorous tender process, with the company focusing on the provision of clear, practical, service-oriented solutions and education, as well as introducing the “best of breed” newScale Service Catalogue as an accelerator. The newScale Service Catalogue software was proposed for its ease-of-use to drive self-service adoption as well as it proven ability to integrate seamlessly with its existing SAP enterprise systems and outsourced IT infrastructure.

Getting ready for tomorrow's webinar

 I think tomorrow's webinar is going to be a record.  The number of sign ups is over 1,000 already.
That's a lot of pressure for us presenters but a lot of fun.

See you tomorrow.

Getting ready for tomorrow's webinar

 I think tomorrow's webinar is going to be a record.  The number of sign ups is over 1,000 already.
That's a lot of pressure for us presenters but a lot of fun.

See you tomorrow.

Getting ready for tomorrow's webinar

 I think tomorrow's webinar is going to be a record.  The number of sign ups is over 1,000 already.
That's a lot of pressure for us presenters but a lot of fun.

See you tomorrow.

Service Catalog & Service Portfolio – Criteria for Selection

Are you in the market for a service catalog and portfolio? Or are you just curious as to what those tools ought to be doing for you?  Are you using Excel and finding it difficult to but don't know what a better tool ought to have?

Well, you are in luck!  There's a webinar coming up just for you. EMA has created a whole criteria for selecting your catalog tool and you can get it for free from them. 

Read on for the description.

With more and more organizations deploying a Service Catalog as the cornerstone for ITIL – as well as leveraging it across non-IT functions including facilities and HR – the Service Catalog is well on its way to becoming the next “killer app” for the enterprise.

This Web seminar will help you avoid failed investments in Service Catalog tools with limited capabilities, maturity, flexibility, scalability or performance – and ensure a successful Service Catalog deployment to drive down costs and increase the business value of IT.

As an added bonus, all registrants to this webinar will receive a new White Paper written by the IT analysts at Enterprise Management Associates (EMA): Service Catalog and Service Portfolio – Criteria for Selection.  This is free. As in free beer.

Topic: Service Catalog & Service Portfolio – Criteria for Selection

Date: Thursday, October 30, 2008

Time: 9:00 am PT / 12:00 noon ET / 4:00 pm UK

Duration: 1 hour

Click here to convert the Webinar time to your local time zone

Speakers: Paul Burns Enterprise Management Associates Senior Analyst Jason Schroedl newScale, Inc. VP of Corporate & Product Marketing

This webinar with EMA will explore the essential criteria for selecting Service Catalog and Service Portfolio management solutions:

	Critical requirements for an actionable Service Catalog
	Key capabilities for Service Portfolio Management
	How to find the best fit for Request Fulfillment
	Features that drive or hinder user adoption
	Total cost of ownership considerations

Service Catalog & Service Portfolio – Criteria for Selection

Are you in the market for a service catalog and portfolio? Or are you just curious as to what those tools ought to be doing for you?  Are you using Excel and finding it difficult to but don't know what a better tool ought to have?

Well, you are in luck!  There's a webinar coming up just for you. EMA has created a whole criteria for selecting your catalog tool and you can get it for free from them. 

Read on for the description.

With more and more organizations deploying a Service Catalog as the cornerstone for ITIL – as well as leveraging it across non-IT functions including facilities and HR – the Service Catalog is well on its way to becoming the next “killer app” for the enterprise.

This Web seminar will help you avoid failed investments in Service Catalog tools with limited capabilities, maturity, flexibility, scalability or performance – and ensure a successful Service Catalog deployment to drive down costs and increase the business value of IT.

As an added bonus, all registrants to this webinar will receive a new White Paper written by the IT analysts at Enterprise Management Associates (EMA): Service Catalog and Service Portfolio – Criteria for Selection.  This is free. As in free beer.

Topic: Service Catalog & Service Portfolio – Criteria for Selection

Date: Thursday, October 30, 2008

Time: 9:00 am PT / 12:00 noon ET / 4:00 pm UK

Duration: 1 hour

Click here to convert the Webinar time to your local time zone

Speakers: Paul Burns Enterprise Management Associates Senior Analyst Jason Schroedl newScale, Inc. VP of Corporate & Product Marketing

This webinar with EMA will explore the essential criteria for selecting Service Catalog and Service Portfolio management solutions:

	Critical requirements for an actionable Service Catalog
	Key capabilities for Service Portfolio Management
	How to find the best fit for Request Fulfillment
	Features that drive or hinder user adoption
	Total cost of ownership considerations

Service Catalog & Service Portfolio – Criteria for Selection

Are you in the market for a service catalog and portfolio? Or are you just curious as to what those tools ought to be doing for you?  Are you using Excel and finding it difficult to but don't know what a better tool ought to have?

Well, you are in luck!  There's a webinar coming up just for you. EMA has created a whole criteria for selecting your catalog tool and you can get it for free from them. 

Read on for the description.

With more and more organizations deploying a Service Catalog as the cornerstone for ITIL – as well as leveraging it across non-IT functions including facilities and HR – the Service Catalog is well on its way to becoming the next “killer app” for the enterprise.

This Web seminar will help you avoid failed investments in Service Catalog tools with limited capabilities, maturity, flexibility, scalability or performance – and ensure a successful Service Catalog deployment to drive down costs and increase the business value of IT.

As an added bonus, all registrants to this webinar will receive a new White Paper written by the IT analysts at Enterprise Management Associates (EMA): Service Catalog and Service Portfolio – Criteria for Selection.  This is free. As in free beer.

Topic: Service Catalog & Service Portfolio – Criteria for Selection

Date: Thursday, October 30, 2008

Time: 9:00 am PT / 12:00 noon ET / 4:00 pm UK

Duration: 1 hour

Click here to convert the Webinar time to your local time zone

Speakers: Paul Burns Enterprise Management Associates Senior Analyst Jason Schroedl newScale, Inc. VP of Corporate & Product Marketing

This webinar with EMA will explore the essential criteria for selecting Service Catalog and Service Portfolio management solutions:

	Critical requirements for an actionable Service Catalog
	Key capabilities for Service Portfolio Management
	How to find the best fit for Request Fulfillment
	Features that drive or hinder user adoption
	Total cost of ownership considerations

If you missed the webinar last week....

It's now posted.  You can find it here.

It was a great seminar. Over 1100 registrations. Lot of good advice. Don't miss it.

"How To" Service Catalog Guide – Updated for ITIL v3 Webinar.

Hear first-hand from two of the industry’s preeminent Service Catalog experts, Pink Elephant's ITSM guru Troy DuMoulin and newScale founder Rodrigo Flores, as they provide guidance from this popular book.

	Updated roles and terminology based on ITIL version 3
	Free Service Catalog templates and a new section on Service Catalog tools
	Specific requirements for Request Fulfillment and linkage to the Service Catalog
	A new section on how to use a Service Catalog to manage supplier relationships
	And much more!

If you missed the webinar last week....

It's now posted.  You can find it here.

It was a great seminar. Over 1100 registrations. Lot of good advice. Don't miss it.

"How To" Service Catalog Guide – Updated for ITIL v3 Webinar.

Hear first-hand from two of the industry’s preeminent Service Catalog experts, Pink Elephant's ITSM guru Troy DuMoulin and newScale founder Rodrigo Flores, as they provide guidance from this popular book.

	Updated roles and terminology based on ITIL version 3
	Free Service Catalog templates and a new section on Service Catalog tools
	Specific requirements for Request Fulfillment and linkage to the Service Catalog
	A new section on how to use a Service Catalog to manage supplier relationships
	And much more!

If you missed the webinar last week....

It's now posted.  You can find it here.

It was a great seminar. Over 1100 registrations. Lot of good advice. Don't miss it.

"How To" Service Catalog Guide – Updated for ITIL v3 Webinar.

Hear first-hand from two of the industry’s preeminent Service Catalog experts, Pink Elephant's ITSM guru Troy DuMoulin and newScale founder Rodrigo Flores, as they provide guidance from this popular book.

	Updated roles and terminology based on ITIL version 3
	Free Service Catalog templates and a new section on Service Catalog tools
	Specific requirements for Request Fulfillment and linkage to the Service Catalog
	A new section on how to use a Service Catalog to manage supplier relationships
	And much more!

Catalog Book Webinar Tomorrow! Don't Miss It

Troy are launching the the book tomorrow at our webinar. Hurry up and register before we run out of lines -- we are at over 900 registrations as of Sunday. 

"How To" Service Catalog Guide – Updated for ITIL v3 Webinar Featuring Pink Elephant and newScale Experts

The Service Catalog is the cornerstone of ITIL success. And with ITIL version 3, the IT Service Catalog is more important than ever. Learn from the authors of a new practical guide on how to get started!

Pink Elephant and newScale teamed together to write the definitive “how to” Service Catalog book for ITIL practitioners 18 months ago – before the ITIL v3 refresh. This book, "Defining IT Success Through The Service Catalog", received rave reviews and was sold out several times. A NEW just-released second edition of the book is now updated with ITIL v3 content, and filled with even more practical advice and real-world examples.

Topic: How to Design a Service Catalog

Date: Thursday, September 18, 2008

Time: 9:00 am PT / 12:00 noon ET / 5:00 pm UK

Click here to convert the Webinar time to your local time zone

Duration: 1 hour

Speakers: Troy DuMoulin Director Pink Elephant Rodrigo Flores Founder and CTO newScale, Inc.

Hear first-hand from two of the industry’s preeminent Service Catalog experts, Pink Elephant's ITSM guru Troy DuMoulin and newScale founder Rodrigo Flores, as they provide guidance from this popular book.

	Updated roles and terminology based on ITIL version 3
	Free Service Catalog templates and a new section on Service Catalog tools
	Specific requirements for Request Fulfillment and linkage to the Service Catalog
	A new section on how to use a Service Catalog to manage supplier relationships
	And much more!

Catalog Book Webinar Tomorrow! Don't Miss It

Troy are launching the the book tomorrow at our webinar. Hurry up and register before we run out of lines -- we are at over 900 registrations as of Sunday. 

"How To" Service Catalog Guide – Updated for ITIL v3 Webinar Featuring Pink Elephant and newScale Experts

The Service Catalog is the cornerstone of ITIL success. And with ITIL version 3, the IT Service Catalog is more important than ever. Learn from the authors of a new practical guide on how to get started!

Pink Elephant and newScale teamed together to write the definitive “how to” Service Catalog book for ITIL practitioners 18 months ago – before the ITIL v3 refresh. This book, "Defining IT Success Through The Service Catalog", received rave reviews and was sold out several times. A NEW just-released second edition of the book is now updated with ITIL v3 content, and filled with even more practical advice and real-world examples.

Topic: How to Design a Service Catalog

Date: Thursday, September 18, 2008

Time: 9:00 am PT / 12:00 noon ET / 5:00 pm UK

Click here to convert the Webinar time to your local time zone

Duration: 1 hour

Speakers: Troy DuMoulin Director Pink Elephant Rodrigo Flores Founder and CTO newScale, Inc.

Hear first-hand from two of the industry’s preeminent Service Catalog experts, Pink Elephant's ITSM guru Troy DuMoulin and newScale founder Rodrigo Flores, as they provide guidance from this popular book.

	Updated roles and terminology based on ITIL version 3
	Free Service Catalog templates and a new section on Service Catalog tools
	Specific requirements for Request Fulfillment and linkage to the Service Catalog
	A new section on how to use a Service Catalog to manage supplier relationships
	And much more!

Catalog Book Webinar Tomorrow! Don't Miss It

Troy are launching the the book tomorrow at our webinar. Hurry up and register before we run out of lines -- we are at over 900 registrations as of Sunday. 

"How To" Service Catalog Guide – Updated for ITIL v3 Webinar Featuring Pink Elephant and newScale Experts

The Service Catalog is the cornerstone of ITIL success. And with ITIL version 3, the IT Service Catalog is more important than ever. Learn from the authors of a new practical guide on how to get started!

Pink Elephant and newScale teamed together to write the definitive “how to” Service Catalog book for ITIL practitioners 18 months ago – before the ITIL v3 refresh. This book, "Defining IT Success Through The Service Catalog", received rave reviews and was sold out several times. A NEW just-released second edition of the book is now updated with ITIL v3 content, and filled with even more practical advice and real-world examples.

Topic: How to Design a Service Catalog

Date: Thursday, September 18, 2008

Time: 9:00 am PT / 12:00 noon ET / 5:00 pm UK

Click here to convert the Webinar time to your local time zone

Duration: 1 hour

Speakers: Troy DuMoulin Director Pink Elephant Rodrigo Flores Founder and CTO newScale, Inc.

Hear first-hand from two of the industry’s preeminent Service Catalog experts, Pink Elephant's ITSM guru Troy DuMoulin and newScale founder Rodrigo Flores, as they provide guidance from this popular book.

	Updated roles and terminology based on ITIL version 3
	Free Service Catalog templates and a new section on Service Catalog tools
	Specific requirements for Request Fulfillment and linkage to the Service Catalog
	A new section on how to use a Service Catalog to manage supplier relationships
	And much more!

Getting ready to start the show at itsmf

Come say hello and get your pin

Getting ready to start the show at itsmf

Come say hello and get your pin

Getting ready to start the show at itsmf

Come say hello and get your pin

Upcoming webinar and an opportunity for a free book

Troy and I are launching our new book with a a free webinar in two weeks.  And the first 25 people get a free, signed copy of the book.  So hurry up! 

Here' the info:

"How To" Service Catalog Guide – Updated for ITIL v3 Webinar Featuring Pink Elephant and newScale Experts

The Service Catalog is the cornerstone of ITIL success. And with ITIL version 3, the IT Service Catalog is more important than ever. Learn from the authors of a new practical guide on how to get started!

Pink Elephant and newScale teamed together to write the definitive “how to” Service Catalog book for ITIL practitioners 18 months ago – before the ITIL v3 refresh. This book, "Defining IT Success Through The Service Catalog", received rave reviews and was sold out several times. A NEW just-released second edition of the book is now updated with ITIL v3 content, and filled with even more practical advice and real-world examples.

First 25 to register get their own signed copy of the new book!

Topic: How to Design a Service Catalog

Date: Thursday, September 18, 2008

Time: 9:00 am PT / 12:00 noon ET / 5:00 pm UK

Click here to convert the Webinar time to your local time zone

Duration: 1 hour

Speakers: Troy DuMoulin Director Pink Elephant Rodrigo Flores Founder and CTO newScale, Inc.

Hear first-hand from two of the industry’s preeminent Service Catalog experts, Pink Elephant's ITSM guru Troy DuMoulin and newScale founder Rodrigo Flores, as they provide guidance from this popular book.

	Updated roles and terminology based on ITIL version 3
	Free Service Catalog templates and a new section on Service Catalog tools
	Specific requirements for Request Fulfillment and linkage to the Service Catalog
	A new section on how to use a Service Catalog to manage supplier relationships
	And much more!

Don’t miss this chance to learn how to design an IT Service Catalog according to ITIL version 3 best practices and be on your way to ITIL success.

Register Today!

Upcoming webinar and an opportunity for a free book

Troy and I are launching our new book with a a free webinar in two weeks.  And the first 25 people get a free, signed copy of the book.  So hurry up! 

Here' the info:

"How To" Service Catalog Guide – Updated for ITIL v3 Webinar Featuring Pink Elephant and newScale Experts

The Service Catalog is the cornerstone of ITIL success. And with ITIL version 3, the IT Service Catalog is more important than ever. Learn from the authors of a new practical guide on how to get started!

Pink Elephant and newScale teamed together to write the definitive “how to” Service Catalog book for ITIL practitioners 18 months ago – before the ITIL v3 refresh. This book, "Defining IT Success Through The Service Catalog", received rave reviews and was sold out several times. A NEW just-released second edition of the book is now updated with ITIL v3 content, and filled with even more practical advice and real-world examples.

First 25 to register get their own signed copy of the new book!

Topic: How to Design a Service Catalog

Date: Thursday, September 18, 2008

Time: 9:00 am PT / 12:00 noon ET / 5:00 pm UK

Click here to convert the Webinar time to your local time zone

Duration: 1 hour

Speakers: Troy DuMoulin Director Pink Elephant Rodrigo Flores Founder and CTO newScale, Inc.

Hear first-hand from two of the industry’s preeminent Service Catalog experts, Pink Elephant's ITSM guru Troy DuMoulin and newScale founder Rodrigo Flores, as they provide guidance from this popular book.

	Updated roles and terminology based on ITIL version 3
	Free Service Catalog templates and a new section on Service Catalog tools
	Specific requirements for Request Fulfillment and linkage to the Service Catalog
	A new section on how to use a Service Catalog to manage supplier relationships
	And much more!

Don’t miss this chance to learn how to design an IT Service Catalog according to ITIL version 3 best practices and be on your way to ITIL success.

Register Today!

Upcoming webinar and an opportunity for a free book

Troy and I are launching our new book with a a free webinar in two weeks.  And the first 25 people get a free, signed copy of the book.  So hurry up! 

Here' the info:

"How To" Service Catalog Guide – Updated for ITIL v3 Webinar Featuring Pink Elephant and newScale Experts

The Service Catalog is the cornerstone of ITIL success. And with ITIL version 3, the IT Service Catalog is more important than ever. Learn from the authors of a new practical guide on how to get started!

Pink Elephant and newScale teamed together to write the definitive “how to” Service Catalog book for ITIL practitioners 18 months ago – before the ITIL v3 refresh. This book, "Defining IT Success Through The Service Catalog", received rave reviews and was sold out several times. A NEW just-released second edition of the book is now updated with ITIL v3 content, and filled with even more practical advice and real-world examples.

First 25 to register get their own signed copy of the new book!

Topic: How to Design a Service Catalog

Date: Thursday, September 18, 2008

Time: 9:00 am PT / 12:00 noon ET / 5:00 pm UK

Click here to convert the Webinar time to your local time zone

Duration: 1 hour

Speakers: Troy DuMoulin Director Pink Elephant Rodrigo Flores Founder and CTO newScale, Inc.

Hear first-hand from two of the industry’s preeminent Service Catalog experts, Pink Elephant's ITSM guru Troy DuMoulin and newScale founder Rodrigo Flores, as they provide guidance from this popular book.

	Updated roles and terminology based on ITIL version 3
	Free Service Catalog templates and a new section on Service Catalog tools
	Specific requirements for Request Fulfillment and linkage to the Service Catalog
	A new section on how to use a Service Catalog to manage supplier relationships
	And much more!

Don’t miss this chance to learn how to design an IT Service Catalog according to ITIL version 3 best practices and be on your way to ITIL success.

Register Today!

Next week at ITSMF Australia

Next week I will be in Australia at the ITSMF Conference in Canberra, Australia so my posts will be ... Fewer or more depending on data rates.

I will be documenting it with pictures from my new iPhone (if it doesn't break).

If you are there, come and say hello.

Next week at ITSMF Australia

Next week I will be in Australia at the ITSMF Conference in Canberra, Australia so my posts will be ... Fewer or more depending on data rates.

I will be documenting it with pictures from my new iPhone (if it doesn't break).

If you are there, come and say hello.

Next week at ITSMF Australia

Next week I will be in Australia at the ITSMF Conference in Canberra, Australia so my posts will be ... Fewer or more depending on data rates.

I will be documenting it with pictures from my new iPhone (if it doesn't break).

If you are there, come and say hello.

Service Catalog Conference 2008

We have just announced our Service Catalog Conference 2008.  For the first time, this year we are opening the conference to all end-user practitioners whether you are an existing customer or not.

What makes this conference great are all the case studies and customer presentations; the chance to network with other people who are at different stages in their implementation.

We'll see sessions on request catalog, service portfolio, finance and service costing. 
New this year, we are adding sessions specially useful for people who are just at the learning or planning stage. Whether figuring out what your objectives, learning how to run a catalog project, or getting consensus in your team as to what is a service, these sessions will be very useful.

We'll have those up on the website soon. And I'll blog about it.

And this year the conference is Palm Springs -- it will be a great event.  I hope to see you there.

Service Catalog Conference 2008

We have just announced our Service Catalog Conference 2008.  For the first time, this year we are opening the conference to all end-user practitioners whether you are an existing customer or not.

What makes this conference great are all the case studies and customer presentations; the chance to network with other people who are at different stages in their implementation.

We'll see sessions on request catalog, service portfolio, finance and service costing. 
New this year, we are adding sessions specially useful for people who are just at the learning or planning stage. Whether figuring out what your objectives, learning how to run a catalog project, or getting consensus in your team as to what is a service, these sessions will be very useful.

We'll have those up on the website soon. And I'll blog about it.

And this year the conference is Palm Springs -- it will be a great event.  I hope to see you there.

Service Catalog Conference 2008

We have just announced our Service Catalog Conference 2008.  For the first time, this year we are opening the conference to all end-user practitioners whether you are an existing customer or not.

What makes this conference great are all the case studies and customer presentations; the chance to network with other people who are at different stages in their implementation.

We'll see sessions on request catalog, service portfolio, finance and service costing. 
New this year, we are adding sessions specially useful for people who are just at the learning or planning stage. Whether figuring out what your objectives, learning how to run a catalog project, or getting consensus in your team as to what is a service, these sessions will be very useful.

We'll have those up on the website soon. And I'll blog about it.

And this year the conference is Palm Springs -- it will be a great event.  I hope to see you there.

Using Your Service Catalog as the Cornerstone for ITIL v3 and a Service-Centric Transformation

I'll be leading a Breakout Panel Discussion: Using Your Service Catalog as the Cornerstone for ITIL v3 and a Service-Centric Transformation at the Service Catalog Conference 2008

Tuesday, May 6, 3:15 – 4:00 pm

As the foundation for defining services and communicating with the business, the Service Catalog can ensure a service-centric approach to ITIL. This panel session features ITIL practitioners and industry experts discussing the implications of changes from v2 to v3, perspectives on ITIL adoption, and how ITIL v3 can help increase the visibility and impact of your Service Catalog initiative.

Panelists:  Samantha Reed – REI, Jack Bischoff – Accenture, Lou Hunnebeck – Third Sky

This session is open to all attendees. The rest of the agenda is here.

Using Your Service Catalog as the Cornerstone for ITIL v3 and a Service-Centric Transformation

I'll be leading a Breakout Panel Discussion: Using Your Service Catalog as the Cornerstone for ITIL v3 and a Service-Centric Transformation at the Service Catalog Conference 2008

Tuesday, May 6, 3:15 – 4:00 pm

As the foundation for defining services and communicating with the business, the Service Catalog can ensure a service-centric approach to ITIL. This panel session features ITIL practitioners and industry experts discussing the implications of changes from v2 to v3, perspectives on ITIL adoption, and how ITIL v3 can help increase the visibility and impact of your Service Catalog initiative.

Panelists:  Samantha Reed – REI, Jack Bischoff – Accenture, Lou Hunnebeck – Third Sky

This session is open to all attendees. The rest of the agenda is here.

Using Your Service Catalog as the Cornerstone for ITIL v3 and a Service-Centric Transformation

I'll be leading a Breakout Panel Discussion: Using Your Service Catalog as the Cornerstone for ITIL v3 and a Service-Centric Transformation at the Service Catalog Conference 2008

Tuesday, May 6, 3:15 – 4:00 pm

As the foundation for defining services and communicating with the business, the Service Catalog can ensure a service-centric approach to ITIL. This panel session features ITIL practitioners and industry experts discussing the implications of changes from v2 to v3, perspectives on ITIL adoption, and how ITIL v3 can help increase the visibility and impact of your Service Catalog initiative.

Panelists:  Samantha Reed – REI, Jack Bischoff – Accenture, Lou Hunnebeck – Third Sky

This session is open to all attendees. The rest of the agenda is here.

Service Catalog Conference Poll: Your Input needed

We are going forward with opening our annual catalog conference to practitioners and partners.  Your help with this two question will  help us select the best topics for you.  You can do it below or  here Thank you.

Update: Poll is closed. Thank you.

Service Catalog Conference Poll: Your Input needed

We are going forward with opening our annual catalog conference to practitioners and partners.  Your help with this two question will  help us select the best topics for you.  You can do it below or  here Thank you.

Update: Poll is closed. Thank you.

Service Catalog Conference Poll: Your Input needed

We are going forward with opening our annual catalog conference to practitioners and partners.  Your help with this two question will  help us select the best topics for you.  You can do it below or  here Thank you.

Update: Poll is closed. Thank you.

itSMF e-Symposium™

FYI, a pdf of the deck and an audio recording is now available on the itSMF e-symposium site (under archives) http://www.itsmf.e-symposium.com/

Link: itSMF e-Symposium™.

itSMF e-Symposium™

FYI, a pdf of the deck and an audio recording is now available on the itSMF e-symposium site (under archives) http://www.itsmf.e-symposium.com/

Link: itSMF e-Symposium™.

itSMF e-Symposium™

FYI, a pdf of the deck and an audio recording is now available on the itSMF e-symposium site (under archives) http://www.itsmf.e-symposium.com/

Link: itSMF e-Symposium™.

In case you missed this webinar

In case you missed this webinar it is now posted  online.  Excellent presentation from Debra McMahon of Schwab.

This slide below talk about how their initiative was based on both Gartner concepts for running IT as a business and ITIL V3.  The full graphic is in the presentation.

In case you missed this webinar

In case you missed this webinar it is now posted  online.  Excellent presentation from Debra McMahon of Schwab.

This slide below talk about how their initiative was based on both Gartner concepts for running IT as a business and ITIL V3.  The full graphic is in the presentation.

In case you missed this webinar

In case you missed this webinar it is now posted  online.  Excellent presentation from Debra McMahon of Schwab.

This slide below talk about how their initiative was based on both Gartner concepts for running IT as a business and ITIL V3.  The full graphic is in the presentation.

ITIL Webinar: Charles Schwab Case Study

If you are interested in a real case study at a large financial services firm, this ought  to be really good.

SERVICE CATALOG CASE STUDY: Learn How Charles Schwab & Co. is Using a Service Catalog to Transform Their IT Operations

With the release of ITIL version 3, the IT Service Catalog has become a top CIO priority in 2008. Attend this Webinar and find out why The Charles Schwab Corporation — one of the most admired companies in the U.S. according to Fortune magazine — deployed an actionable IT Service Catalog from newScale

Link: ITIL Webinar: Charles Schwab Case Study.

ITIL Webinar: Charles Schwab Case Study

If you are interested in a real case study at a large financial services firm, this ought  to be really good.

SERVICE CATALOG CASE STUDY: Learn How Charles Schwab & Co. is Using a Service Catalog to Transform Their IT Operations

With the release of ITIL version 3, the IT Service Catalog has become a top CIO priority in 2008. Attend this Webinar and find out why The Charles Schwab Corporation — one of the most admired companies in the U.S. according to Fortune magazine — deployed an actionable IT Service Catalog from newScale

Link: ITIL Webinar: Charles Schwab Case Study.

ITIL Webinar: Charles Schwab Case Study

If you are interested in a real case study at a large financial services firm, this ought  to be really good.

SERVICE CATALOG CASE STUDY: Learn How Charles Schwab & Co. is Using a Service Catalog to Transform Their IT Operations

With the release of ITIL version 3, the IT Service Catalog has become a top CIO priority in 2008. Attend this Webinar and find out why The Charles Schwab Corporation — one of the most admired companies in the U.S. according to Fortune magazine — deployed an actionable IT Service Catalog from newScale

Link: ITIL Webinar: Charles Schwab Case Study.

Webinar: ITIL v3 and the IT Service Catalog

This webinar is comig up on Wednesday.  There's a good offer for a new white paper from EMA. Link: ITIL v3 and the IT Service Catalog.

The Information Technology Infrastructure Library (ITIL) has become the de facto standard for IT service management. The new version of ITIL introduces four major changes that will dramatically affect IT and its relationship with the business. Register now to learn more! 

As an added bonus, all registrants to this webinar will  receive a new White Paper written by the IT analysts at Enterprise Management Associates — "ITIL V3 and the IT Service Catalog".

Register Today >>

Topic: ITIL V3 and the IT Service Catalog
Date: Wednesday, December 12, 2007
Time: 9:00 am PT / 12:00 noon ET / 5:00 pm GMT
Click here to convert the Webinar time to your local time zone
Duration: 1 hour

This webinar will explore ITIL Version 3 and explain why the Service Catalog has become central and essential to ITIL. Discover key new processes in ITIL V3 including:

Service Catalog Management
Service Portfolio Management
Request Fulfillment

Add to Outlook right now

Webinar: ITIL v3 and the IT Service Catalog

This webinar is comig up on Wednesday.  There's a good offer for a new white paper from EMA. Link: ITIL v3 and the IT Service Catalog.

The Information Technology Infrastructure Library (ITIL) has become the de facto standard for IT service management. The new version of ITIL introduces four major changes that will dramatically affect IT and its relationship with the business. Register now to learn more! 

As an added bonus, all registrants to this webinar will  receive a new White Paper written by the IT analysts at Enterprise Management Associates — "ITIL V3 and the IT Service Catalog".

Register Today >>

Topic: ITIL V3 and the IT Service Catalog
Date: Wednesday, December 12, 2007
Time: 9:00 am PT / 12:00 noon ET / 5:00 pm GMT
Click here to convert the Webinar time to your local time zone
Duration: 1 hour

This webinar will explore ITIL Version 3 and explain why the Service Catalog has become central and essential to ITIL. Discover key new processes in ITIL V3 including:

Service Catalog Management
Service Portfolio Management
Request Fulfillment

Add to Outlook right now

Webinar: ITIL v3 and the IT Service Catalog

This webinar is comig up on Wednesday.  There's a good offer for a new white paper from EMA. Link: ITIL v3 and the IT Service Catalog.

The Information Technology Infrastructure Library (ITIL) has become the de facto standard for IT service management. The new version of ITIL introduces four major changes that will dramatically affect IT and its relationship with the business. Register now to learn more! 

As an added bonus, all registrants to this webinar will  receive a new White Paper written by the IT analysts at Enterprise Management Associates — "ITIL V3 and the IT Service Catalog".

Register Today >>

Topic: ITIL V3 and the IT Service Catalog
Date: Wednesday, December 12, 2007
Time: 9:00 am PT / 12:00 noon ET / 5:00 pm GMT
Click here to convert the Webinar time to your local time zone
Duration: 1 hour

This webinar will explore ITIL Version 3 and explain why the Service Catalog has become central and essential to ITIL. Discover key new processes in ITIL V3 including:

Service Catalog Management
Service Portfolio Management
Request Fulfillment

Add to Outlook right now

itSMF e-Symposium

I recently gave a 45 minute talk on service catalogs at the itSMF e-Symposium™.
They have now posted the talks. You can see it online here (Free registration required).

itSMF e-Symposium

I recently gave a 45 minute talk on service catalogs at the itSMF e-Symposium™.
They have now posted the talks. You can see it online here (Free registration required).

itSMF e-Symposium

I recently gave a 45 minute talk on service catalogs at the itSMF e-Symposium™.
They have now posted the talks. You can see it online here (Free registration required).

Back from England

I am back from the UK. We had an excellent event at the House of Lords, hosted by our partner 2e2.  This was followed by a tour led by Lord St. John of Bletsoe. 

So at the risk of boring everyone, here is me standing next to the throne of England. When the topic of service catalogs is being presented at the tradition-bound House of Lords, you know it's mainstream.

And at the main hall, being presented by Lord St. John. We'll be back to our regularly scheduled programming tomorrow

Back from England

I am back from the UK. We had an excellent event at the House of Lords, hosted by our partner 2e2.  This was followed by a tour led by Lord St. John of Bletsoe. 

So at the risk of boring everyone, here is me standing next to the throne of England. When the topic of service catalogs is being presented at the tradition-bound House of Lords, you know it's mainstream.

And at the main hall, being presented by Lord St. John. We'll be back to our regularly scheduled programming tomorrow